Warranty Information
Comprehensive protection for your investment in quality instruments
Our Warranty Coverage
Lifetime Warranty
We stand behind the quality of every guitar we sell. Our comprehensive warranty covers manufacturing defects and structural issues for the lifetime of your instrument.
- •Lifetime coverage on structural defects
- •2-year coverage on electronics and hardware
- •Free repairs or replacement
- •Transferable to subsequent owners
Your guitar is protected from day one - we're committed to your musical journey
Warranty Types
Structural Warranty
Lifetime coverage on structural integrity
- • Neck warping or twisting
- • Body cracks or splits
- • Bridge lifting or failure
- • Fretboard separation
- • Headstock breaks
Electronics Warranty
2-year coverage on electronic components
- • Pickup failure
- • Volume/tone control issues
- • Output jack problems
- • Switch malfunctions
- • Wiring defects
Hardware Warranty
2-year coverage on mechanical parts
- • Tuning machine failure
- • Bridge saddle issues
- • Nut cracking
- • Strap button failure
- • Hardware corrosion
What's Not Covered
Normal Wear & Tear
- •Fret wear from normal playing
- •Finish scratches and dings
- •String breakage
- •Pickguard wear
Damage & Modifications
- •Accidental damage or drops
- •Unauthorized modifications
- •Environmental damage (water, heat)
- •Improper storage or handling
Warranty Claim Process
Contact Us
Email or call us with your warranty claim
Assessment
We'll evaluate the issue and determine coverage
Repair/Replace
We'll repair or replace the covered component
Return
Your guitar is returned in perfect condition
Extended Warranty Options
Premium Protection Plan
Additional coverage beyond our standard warranty
- •Accidental damage coverage
- •Free annual setup and maintenance
- •Priority repair service
- •Loaner guitar during repairs
- •15% off accessories for life
$99/year
Lifetime Service Plan
One-time payment for lifetime coverage
- •All Premium Protection benefits
- •Lifetime free string changes
- •Unlimited setup appointments
- •Free shipping for warranty work
- •Exclusive member events
$299 one-time
Care & Maintenance Tips
Storage
- • Keep in a climate-controlled environment
- • Use a hard case when not playing
- • Avoid extreme temperature changes
- • Store in a dry location
- • Keep away from direct sunlight
Cleaning
- • Wipe down after each use
- • Use guitar-specific cleaning products
- • Clean fretboard regularly
- • Polish hardware as needed
- • Change strings regularly
Maintenance
- • Annual professional setup
- • Check neck relief regularly
- • Monitor action height
- • Inspect electronics periodically
- • Keep humidity levels stable
Warranty Support
Need Warranty Service?
Our warranty team is here to help you get your guitar back in perfect playing condition
Warranty Claims
contact@guitarstringsco.com
Service Center
Professional repairs & maintenance
Frequently Asked Questions
How long is the warranty valid?
Our structural warranty is valid for the lifetime of the guitar. Electronics and hardware are covered for 2 years from the date of purchase.
Is the warranty transferable?
Yes, our warranty is transferable to subsequent owners. The new owner will need to provide proof of purchase and register the guitar in their name.
What if I need warranty service?
Contact our warranty department with photos and a description of the issue. We'll assess the problem and arrange for repair or replacement if covered.
Does warranty cover shipping costs?
Standard warranty covers return shipping for covered repairs. Extended warranty plans include free shipping both ways for all warranty work.
Can I upgrade to an extended warranty later?
Yes, you can purchase an extended warranty at any time within the first year of ownership. Premium Protection can be upgraded to Lifetime Service.