Returns & Exchanges
We want you to be completely satisfied with your guitar purchase
Our Return Policy
30-Day Return Window
You have 30 days from the date of delivery to return your guitar for a full refund or exchange. We understand that finding the perfect guitar is a personal journey, and we're here to help you find the right one.
- •Full refund or exchange within 30 days
- •Free return shipping for defective items
- •Original packaging and accessories required
- •Guitar must be in original condition
Your satisfaction is our top priority - we want you to love your guitar
How to Return Your Guitar
Contact Us
Email or call us to initiate your return within 30 days
Get Return Label
We'll provide a return shipping label and instructions
Pack & Ship
Securely pack your guitar and ship it back to us
Refund/Exchange
Receive your refund or exchange within 5-7 business days
Return Conditions
✅ Acceptable Returns
- •Guitar in original condition
- •All original packaging included
- •All accessories and documentation
- •No signs of damage or wear
- •Returned within 30 days
❌ Non-Returnable Items
- •Damaged or modified guitars
- •Missing packaging or accessories
- •Custom or personalized guitars
- •Guitars with signs of use
- •Returns after 30 days
Exchange Options
Different Guitar
Exchange for any guitar of equal or greater value
- • Pay difference if upgrading
- • Receive refund if downgrading
- • Free shipping on exchange
Different Color
Exchange for the same model in a different finish
- • Same model, different color
- • No additional cost
- • Subject to availability
Full Refund
Get your money back, no questions asked
- • Full purchase price refund
- • Original payment method
- • Processed within 5-7 days
Return Shipping Costs
Free Returns
- •Defective or damaged guitars
- •Wrong item received
- •Quality issues
- •Manufacturing defects
Customer Pays
- •Change of mind returns
- •Size or style preference
- •Standard return shipping: $25
- •Deducted from refund amount
Refund Timeline
Days
Return received
Day
Inspection
Day
Processing
Days
Bank processing
Complete
Refund received
Total timeline: 5-7 business days from when we receive your return
Need Help with Your Return?
Contact Our Support Team
Our customer service team is here to help you with any questions about returns or exchanges
Email Support
contact@guitarstringsco.com
Live Chat
Available 24/7
Frequently Asked Questions
Can I return a guitar after 30 days?
Unfortunately, we cannot accept returns after 30 days. However, if your guitar has a manufacturing defect, it may be covered under warranty.
What if I don't have the original packaging?
Original packaging is required for returns. If you don't have it, we may not be able to accept the return or may charge a restocking fee.
How long does it take to get my refund?
Refunds are typically processed within 5-7 business days after we receive and inspect your return. Bank processing times may vary.
Can I exchange for a different brand?
Yes, you can exchange for any guitar we carry, regardless of brand. You'll pay the difference if upgrading or receive a refund if downgrading.
What if my guitar arrives damaged?
If your guitar arrives damaged, contact us immediately. We'll arrange a free return and replacement or full refund.